About Fanbytes:

Fanbytes is an award-winning Gen Z influencer marketing agency based in London. With clients who include all major record labels, Ubisoft, Nike, Clinique and even the UK Government we combine technology and insights to provide influencer programmes, performance marketing, strategy, creativity and digital marketing to create highly effective marketing campaigns that enable brands to reach this hard-to-reach demographic. (Click here to be blown away)

In May 2022 we were bought by Brainlabs - Brainlabs was started 10 years ago by ex-Googler Dan Gilbert and has grown to become an 800+ person company across the UK, North America, Brazil, and Singapore. This growth has placed them 1st in Deloitte’s Tech Track Fast 50 and 4th in the Financial Times’ fastest-growing companies. Brainlabs work with great brands such as Formula One, Ebay, Adidas, Selfridges and Samsung.

We could not be more excited to be part of the Brainlabs family as their influencer arm. 🧠 With the planned growth trajectory we are looking to expand the team and are on the hunt for an Account Manager to join us.

About the job:

As an Account Manager, you will be responsible for managing key client accounts, client retention and upsell opportunities. As well as supporting the Campaign Manager to deliver first class end to end influence focused campaigns and developing Junior Account Managers throughout the process.

You will build meaningful relationships with clients in order to understand their individual needs and provide tailored solutions to maximise customer loyalty. Success will be measured by campaign performance, rebooked revenue, and overall client satisfaction.

Key Responsibilities:

• Increase repeat revenue: Cultivate meaningful relationships with key clients by providing tailored strategies, innovative creative solutions and impressive campaign performance to forge new opportunities for financial growth.
• Provide top service and delivery: Deliver first class campaigns and client servicing in order to drive repeat revenue with a focus on long term partnerships and client loyalty.
• Encourage collaboration: Partner closely with internal teams (Bytesized, Paid Social, Marketing etc.) to offer our clients the best value possible.
• Develop junior team members: Work closely with Junior Account Managers within the pod to set clear actionable tasks and demonstrate how to effectively manage relationships and create opportunities to upsell.
• Deliver innovative creative ideas: Propose impactful creative ideas to both new and existing clients by contributing to proposals, pitches and client innovation sessions.
• Develop a deep understanding of the client’s needs: through your overseeing of the campaign, you will be identifying opportunities to service the client better, both through BAU and innovation.
• Strategy: Utilise data, insights and your Gen Z marketing expertise to recommend impactful strategies to both clients and other members of the pod (sales and client services).

Our ideal candidate…

• Will have account management and sales experience from a similar background (influencer marketing, digital media)
• Will be a confident upseller, and will always be on the lookout for opportunities to generate more revenue.
• Will be an excellent communicator - ensuring clear, strategic solutions are confidently presented.
• Will be comfortable with numbers and manipulating basic data to communicate the value of a campaign back to a client.
• Will have a great track record of managing 5 star campaigns.
• Must be meticulously organised and have the ability to manage your campaigns and workload.
• Is passionate about youth culture – if you live and breathe social media then you’ll do fine here.
• Ideally has experience working with clients or brands in the Toys & Games industry.

Salary and Benefits:

• Competitive salary + commission
• 25 days holiday plus bank holidays
  • A day off for your birthday 🎈
  • Increased time off with length of service
• Employee Assistance Programme: We support our employees in and out of the office and have a full service EAP in place that provides mental health, legal and financial support for everyone at Fanbytes.
• Learning & Development Fund: An upskilling fund in place to help your personal development. You also get time off each quarter to use this.
• Friday socials 🥤🍕
• Away days (covid restrictions permitting). Think park picnics, go ape, paintballing etc.

Start date: asap

Contract type: permanent